Most doctors assert that they have to maintain an emotional distance as they poke our bodies with intrusive intimacy. If they get all weepy while giving bad news, it's not going to help. What Dr Granger wanted as a patient was not so much empathy as common politeness. Everyone has a role in the theatre of medical treatment: a good performance is when the principals - doctor and patient - generate some synergy, so that everyone involved ups their game. Knowing each other's real name is start. Hellomynameis delivers one part of the contract, but the doctors have to remember and use the patient's name too. It just makes for a better outcome.
Kate Granger won't be bloggin' anymore here. A loss for us all. How we die tell others how to live.
Small small down there doctor joke below.